Bradley Odette

When it comes to spending what most people would consider a lot of money, customer service is what I look at the most. I will preface this review by saying the work that the installers did was good, they get 5 stars. However, when it comes to another company trying to save a buck at the expense of an unhappy client, I’ll say 4/5 is about all I can muster up. Long story short, the missing star came down to accountability. Some new cedar trim was installed on the interior of some windows, and somehow the staining of the new cedar was missing from the final contract after a discussion was had to try to match it as closely as possible with the existing cedar. Communication was made back and forth with the salesman regarding this, and the story is that the guy who did the final measurements recalls the conversation going in a different direction where I was ok with no stain at all on the new cedar. This simply was not the case, nor would I have ever agreed to this. At the end of the day, the install was good, but this situation is so typical of these window companies trying to nickel and dime you for everything they can. Would I recommend them based on the install? Yes. Do you need to be on top of absolutely everything they do with eagle eyes and not leave anything to the “professionals”? Absolutely! Take this as you will.

George Stalle

Enjoyed a very open, engaged and responsive relationship with Jake Mifsud, our salesperson, and Jeff Van Bever, our project manager. Their carpentry, painting and gutter crews were all top-notch. Our home was a big project and we had found Nelson as a result of their working on two other homes in our neighborhood. My wife and I highly recommend Nelson Exteriors!

Joyce Rockwell

We recently had Nelson Exteriors repaint the front of our house and were very pleased with the result, customer service and quality of the work. The crew was expertly supervised by Joshua who went out of his way to be sure to select the correct choice of color to exactly match the rest of the house. He realized the color we had chosen was slightly different from the shade we were trying to match and even bought a quart of the paint he thought was correct to try out to be sure. It was perfect and we were grateful for his expertise. The front of our house now looks like it did when it was new 22 yrs. ago.

Kay Towner

Dear Reader, Our experience with Nelson Exteriors was outstanding. Their references were great, but it's really their commitment to exceptional service and execution of agreed upon plans that differentiates them from - quite frankly - all others. From the jump, Jake Mifsud, our sales contact, was courteous, on time, inquisitive about what was most important to us and worked through both scheduling and project budgeting in a very timely fashion. He's positive, responsive and followed up at the end of our remodeling to ensure we were satisfied! Once contracted and turned over to the Nelson project team, Lindsey Trice coordinated our schedule and it was miraculous. One team would finish their work and 30 minutes later the next team showed up. Brilliant! Jeff Van Bever was our project manager. Boy, is he thorough and committed to excellence. We knew we were in capable hands from our very first walk through with Jeff. Given his extensive experience in construction, Jeff spied issues he knew we would need to address citing most to least important along the way. This gave us opportunities to evaluate change orders and what we wanted to fix versus what we could live with. When making a change, Jeff ensured we had the change requirements and costs within 24 (or less) hours. We found change order prices to be very reasonable. He lead a series of terrific teams beginning with construction. We replaced all of our front siding and most of our rear necessitating expert skills. Gustavo, "Cheppe" - aka Juan - and Josh were amazing. So fast and accurate, they completed their part of the renovations in what seemed like a moment. It's worth saying that they always cleaned up after themselves - a priority of ours given bad experiences with other companies. Next up was the painting crew. 5 professionals led by Gonzalo painted the whole house and deck. We installed a new front door and both their exterior paint job and interior - like the rest of the house's painting - looked great. Really appreciated that they, like the construction team, were fast and efficient. When doing the final walk thru with Jeff and Gonzalo we only noted 5 spots that needed further attention. All were immediately done and the painting looks great. The house's jewelry, also known as leaf guard gutters, were capably set in place by Oscar and Bartolo. Arriving at noon (following Gonzalo and team's departure at 11:30am), they set in place a whole wrap-around series of gutters (extensive work) by 7:30pm. I couldn't believe it, but they were done. Again Jeff checked in to make certain their work was completed as stated and that we were pleased. They're beautiful and lend a graceful finishing touch. Nelson Exteriors works with like-minded companies to undertake certain tasks. In our instance, we worked directly with a company they referred - Window Traditions in Johns Creek. Clay Godfree, their sales manager, Chris, their project manager and their crew Mikaill and Welisson were as performance and customer service oriented as the team at Nelson. So glad to have that reference. My only wish is that Nelson Exteriors did interiors. I'd hire them in a nano second! Our experience with Nelson Exteriors was simply best-in-class. On time, on budget, led with confidence by people who know what they are doing. We, no doubt, will hire them again as roofing and underdeck projects surface,

Debra Mines

Nelson Exteriors did an excellent job rebuilding my front porch, power washing, and painting the exterior of my house. I highly recommend Nelson Exteriors to anyone who wants a professional job done!